Product designer with eight years across civic technology, financial tools and service platforms. I pair careful research with decisive systems thinking to help teams ship products people can understand on the first try.
Currently looking for a senior product design role with a thoughtful, cross-functional team.
01 / Experience
A record of useful things.
2022—Now Melbourne
Lead Product Designer
Northline Civic
Led the end-to-end redesign of a public services platform used by six municipal teams, reducing first-task confusion through a new content and interaction system.
Introduced lightweight research rituals that moved weekly decisions closer to resident needs and gave engineers clearer acceptance criteria.
2019—2022 Remote
Product Designer
Kindred Finance
Turned complex lending rules into a guided application journey, collaborating with compliance, data and engineering from discovery to launch.
Built the first shared component library and documentation practice for a growing product team.
2017—2019 Melbourne
Experience Designer
Fieldwork Studio
Shaped digital products and service blueprints for early-stage teams in health, mobility and education.
Facilitated workshops that helped clients turn broad ambition into testable, buildable product direction.
02 / Selected work
Small snapshots, real constraints.
One clear next step
A service journey for residents who needed to find the right council support without knowing the name of the program first.
Research · Service design · 2024
Trust, line by line
A plain-language application flow that helped first-time borrowers understand decisions before they submitted their details.
Product strategy · UI systems · 2021
03 / Capabilities
How I contribute.
Direction
Product strategy
Service blueprints
Workshop facilitation
Roadmap framing
Practice
User research
Information architecture
Interaction design
Prototyping
Delivery
Design systems
Content collaboration
Accessibility thinking
Figma · FigJam
04 / Education
Grounded in people.
2013—2016 Melbourne
Bachelor of Communication Design RMIT University
Continuing practice: inclusive research methods, service design and accessible digital content.